General Terms and Conditions

Payments:

Payments can be made using Paypal, or by cheque payable to Renata Cygan.   All prices are in £ sterling.  Purchases will be dispatched or made available for collection once payments have cleared in our account.  Please note that cheque payments may take several working days to clear.

Privacy:

Please click here for our privacy policy

Shipping:

Please click here for our shipping costs.

Each item will be packaged in accordance with the Royal Mail's wrapping and packaging advice. However, we cannot accept any responsibility for items damaged in transit.

Returns:

We hope that you will be delighted with items which you purchase from us.  In the event that you wish to return an item, please ensure that it is securely packaged and returned to us at your expense within 14 days.  Once the item has been returned and verified as undamaged, we will refund the full purchase price (excluding postage and packing).

External links:

External links may be provided for your convenience, but they are beyond our control of  and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without our express prior written permission. Please contact us if you would like to link to this website or would like to request a link to your website.

Changes:

We reserve the right to make changes to these terms and conditions and site content from time to time.   Please check for any changes prior to making a purchase

Uniqueness:

All glassware is hand painted and unique and we will endeavour to keep stock information up to date.  However, in the unlikely event that duplicate orders are received for the same item, we reserve the right to honour the first order and cancel subsequent orders.

Should such a situation arise we will contact customers individually to either arrange a refund (if payment has already been made) or to arrange the production of a suitable replacement item, whose value shall not exceed the purchase price of the original item.

Customer Service:

Customers wishing to enquire about any of our products should use the contact form or email us at renata.cygan@renartonline.co.uk